First, contact us to schedule a presentation and demo. We will help you choose the right package, and after signing the contract, the system will be implemented and launched.
No number porting is required; the system is compatible with any telephone service provider (SIP).
If the hybrid cloud method is chosen, the main telephone exchange—containing audio voice recordings and the main database—will be located in the customer’s infrastructure, while the analytical module and the control panel of the contact center will be hosted in the Cloud environment of CommuniQ.
The hybrid method does not require deployment in the customer’s infrastructure and operates entirely within CommuniQ's Cloud environment.
In the case of a hybrid cloud, voice audio recordings are stored in the customer's infrastructure, and the duration of storage is determined by the customer.
In the case of a cloud solution, the standard storage duration for voice audio recordings is 6 months. For non-standard durations, additional agreements apply."
provided by the client.
Risk-Free, 24/7 Support Includes: System Uptime and Changes
Uptime Support: This includes the availability of call center and internal telephone exchange services, ensuring their proper operation (error resolution) 24 hours a day.
Change Support: Under this support, the supplier provides a specified number of change points (Change Points) that the customer can use to implement desired changes, adapting the business processes of the contact center or internal call center.
There is no limit to the maximum number of operators.
CommuniQ solutions are utilized in various fields, including insurance, finance, medical, retail, development, sales, research, and more.
CommuniQ offers an API service that allows for integration with any manufacturer’s system.
One of the main advantages of CommuniQ is its continuous development and adaptation to the evolving needs of customers.
With the CommuniQ solution, you can manage inbound and outbound calls, as well as emails, chats, and social media, all from one system.
The solution is not templated, making it adaptable to any business process and outcome.
The implementation process includes training and mentoring for both operators and management.
Yes. It is possible.
The product is licensed under a subscription model. To see the detailed pricing, please visit the link. As part of the support, CommuniQ offers a specified number of change units, providing customers with opportunities for continuous development of the program. Additionally, there is an option to purchase extra change units if needed.
CommuniQ's analytical module is one of the most sophisticated and comprehensive features available. The solution can generate various types of reports and allows for the preparation of any type of report within the framework of Change Support, significantly speeding up the process of receiving and analyzing data.
CommuniQ's cloud infrastructure is equipped with a highly stable internet connection and server infrastructure, and regular data backups are performed
At this stage, we implement strict data access controls, and full logging is in place. In the near future, the company plans to undergo ISO 27001 certification.
Software changes requested by the customer are carried out within the framework of Change Support. The supplier provides a specified number of change units (Change Points) each calendar month, which the customer can use to implement desired changes to adjust the contact center's business processes. Change Points remain active for the duration of the month.
Our contact center solution and add-ons enable customers to enhance both the speed and quality of their service by optimizing digital customer service channels to align with business processes, resulting in increased customer satisfaction.
