Contact-Center
"A contact center management solution is software that allows a company to centrally manage both telephone and digital channels, enhancing the quality of customer relations."
Web-Call
"Web-call allows clients to contact the company's contact center directly from the website using an Internet connection. This feature is especially convenient for companies with international clients."
Web-Chat
"The web chat integrates with the customer's website, allowing them to easily communicate with the operator via text messages."
Campaigns
"The module allows for the creation of an increasing variety of campaigns."
CRM
"The built-in CRM module categorizes calls, describes the content of each call, and manages user identification and call history."
API Integrations
"Through API integrations, the contact center can fully integrate with any other business solution used by the customer and exchange information, allowing operators to work within a single unified interface."
Automatic CallBack
"Automatic callback is an outbound call center solution that automatically calls users from a predefined list, provides important information, and allows users to connect to a contact center operator after answering."
Automatic Information Receiving Service
"The system can automatically provide information during both incoming and outgoing calls using the customer's telephone number or personal identification code."
Quality Control Module
"Contact center quality assurance (QA) is a process that ensures customer interactions align with business goals. Its aim is to identify common customer problems, improve the customer experience, and standardize communication processes."
PBX
Costumer Experience
-
SMS survey
-
SMS evaluation module
-
Campaigns and Research module
"A PBX, or Private Branch Exchange, is an internal telephone network that allows users to communicate with each other. It manages phone functions such as incoming and outgoing calls, call forwarding, voicemail, and more."